Return & Refund Policy

At Inspire Click, we are committed to providing high-quality products and ensuring customer satisfaction. We understand that sometimes you may need to return an item, so please read our Return & Refund Policy carefully before making a purchase.

Your Right to Cancel

If you purchase a product from us online, you generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to certain legal exceptions.

After notifying us of your cancellation, you should return the goods to us without undue delay and normally within 14 days.

This statutory cancellation right is separate from any additional 30-day return period we may offer.

Eligibility for Returns

• We accept eligible returns within 30 days of delivery under our additional returns policy.

• For change-of-mind returns, the product should be returned in its original condition, with the original packaging, labels and accessories where reasonably possible.

• You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functionality.

• If the product has been handled beyond what is reasonably necessary and its value has been diminished, we may be entitled to make a deduction from the refund where permitted by law.

• Customised or specially made products may not be eligible for cancellation where an applicable legal exception applies.

• Nothing in this policy affects your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

Damaged or Defective Products

If you receive a product that is damaged, defective, faulty, or not as described, please contact us as soon as possible.

You can contact our customer support at info@inspireclick.co.uk or +44 (0) 20 3004 8663 with:

• Your order number

• Details of the issue

• Photographs or other relevant evidence, where appropriate

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights and applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Please contact us before returning a faulty or damaged item so that we can provide the appropriate return instructions.

Return Process

To request a return or cancellation, please email us at info@inspireclick.co.uk or call +44 (0) 20 3004 8663 with:

• Your order number

• Reason for the return, where applicable

• Product details

Our team will review your request and provide return instructions where required.

Where applicable, we may provide a Return Authorisation Number (RAN). Please include the RAN with your returned item if one has been provided.

Please package the product securely to help prevent damage during return transit.

For change-of-mind returns, you are generally responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to bear the cost.

We recommend using a tracked delivery service and keeping proof of postage until your return has been processed.

For faulty, damaged, incorrect or misdescribed goods, we will provide appropriate instructions regarding the return and any applicable return costs in accordance with your statutory rights.

Refunds and Processing Time

Once we receive and inspect the returned product, we will notify you whether the return has been accepted where an inspection is required.

Where a refund is due, we will process it using the original payment method unless otherwise agreed or required by law.

For statutory online cancellations, refunds will be provided within the legally required timeframe. Where applicable, this includes the cost of standard delivery, although any additional cost arising from a more expensive delivery option chosen by the customer may not be refundable.

For eligible change-of-mind returns under our additional 30-day policy, original delivery charges may be non-refundable unless otherwise stated or required by law.

We aim to process approved refunds within 3 working days of approval, although the time taken for the funds to appear in your account may depend on your payment provider or bank.

Exchanges

We may offer exchanges for faulty, damaged or incorrect products, subject to availability.

If the requested replacement is unavailable, we will provide an appropriate alternative remedy in accordance with applicable UK consumer law.

Important Information

Nothing in this Return & Refund Policy is intended to limit or exclude any rights you have under UK consumer law.

If you have any questions about our Return & Refund Policy, please contact us:

Email: info@inspireclick.co.uk
Phone: +44 (0) 20 3004 8663