At Inspire Click, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us.

Who We Are

Inspire Click is responsible for the personal information we collect and use through our website.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us:

Email: info@inspireclick.co.uk
Phone: +44 (0) 20 3004 8663

What Personal Information Do We Collect?

Depending on how you interact with us, we may collect the following information:

• Personal Information: Your name, email address, telephone number, billing address and delivery address.

• Order Information: Details of products you purchase, order history, delivery information and related transaction details.

• Account Information: If you create an account, we may process your username, account details and authentication information.

• Payment Information: Payment and transaction information required to process your purchase. Payment card details are normally processed by our payment service providers and are not stored on our servers unless otherwise stated.

• Device and Technical Information: IP address, browser type, device type, operating system and other technical information collected when you use our website.

• Cookies and Similar Technologies: Information collected through cookies and similar technologies, depending on your cookie preferences and consent.

How We Use Your Personal Information

We may use your personal information to:

• Process, fulfil and deliver your orders.

• Process payments and prevent fraudulent transactions.

• Communicate with you about your orders, deliveries, returns and customer service enquiries.

• Manage your customer account where you have created one.

• Provide customer support.

• Improve and maintain our website, products and services.

• Protect the security of our website, systems and customers.

• Comply with applicable legal and regulatory requirements.

• Send marketing communications where permitted by law and, where required, with your consent.

• Analyse website usage and improve our services where appropriate and in accordance with applicable cookie and data protection requirements.

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

• Contract: Where processing is necessary to process and fulfil your order or provide services you have requested.

• Legal Obligation: Where we need to process information to comply with legal, tax, accounting or other regulatory requirements.

• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, maintaining website security, preventing fraud and managing our business, provided that these interests do not override your rights and freedoms.

• Consent: Where we ask for your consent, such as for certain non-essential cookies, tracking technologies or marketing activities.

Where we rely on consent, you can withdraw your consent at any time.

Payment Security

Payments made through our website may be processed by third-party payment service providers.

We do not normally store your full payment card details on our own servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.

Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment Service Providers: To process and verify payments and help prevent fraudulent transactions.

• Couriers and Delivery Providers: To deliver your orders using the name, address, telephone number or other information necessary for delivery.

• Website and Hosting Providers: To operate, maintain and secure our website.

• Analytics Providers: Such as Google Analytics or other analytics services, where applicable and subject to the relevant cookie requirements.

• Advertising and Marketing Providers: Where applicable and where the necessary permissions or lawful basis have been obtained.

• Professional Advisers: Such as accountants, auditors, insurers, legal advisers or other professional service providers where necessary.

• Government Authorities and Regulators: Where disclosure is required by law or necessary to comply with a legal obligation.

We only share information that is reasonably necessary for the relevant purpose.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where permitted, support analytics and advertising.

Some cookies are strictly necessary for the operation of the website and cannot be disabled through our cookie preference tools.

Where required by UK law, we will ask for your consent before using non-essential cookies or similar technologies, including certain analytics, advertising and tracking technologies.

You can manage your cookie preferences through our cookie consent tool. You may also control certain cookies through your browser settings.

Our use of third-party services may involve providers such as Google, Microsoft, Meta/Facebook or other analytics and advertising providers, depending on the services we use.

For more information, please see our Cookie Policy.

Third-Party Websites and Services

Our website may contain links to third-party websites or services.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The purpose for which the information was collected.

• Our legal and regulatory obligations.

• Accounting and tax requirements.

• The need to resolve disputes or enforce agreements.

• Our legitimate business requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of processing.

• Object to certain processing of your personal information.

• Request portability of information where the right applies.

• Withdraw consent where we rely on consent as our lawful basis.

• Object to direct marketing.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us at info@inspireclick.co.uk.

Direct Marketing

We may send marketing communications where permitted by applicable law.

Where your consent is required, we will ask for it before sending the relevant marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Data Security and Data Breaches

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

If a personal data breach occurs, we will assess the breach and take appropriate action in accordance with applicable UK data protection law. Where legally required, we will notify the Information Commissioner’s Office (ICO) and affected individuals within the applicable timeframe.

Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updated version will be published on this page with an updated effective date where appropriate.

We recommend checking this page periodically for the latest version of our Privacy Policy.

Complaints

If you have concerns about how we use your personal information, please contact us first at:

Email: info@inspireclick.co.uk
Phone: +44 (0) 20 3004 8663

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has not been handled in accordance with applicable data protection law.